We highly suggest that you ship your device with tracking and then provide the tracking as soon as you can to us. ? Step 3 Received (Inspecting the Device for Defect) ? Step 2 Approval (You Ship the Defective Device) You can then use the credit towards a new device of your choice1. If the device is no longer for sale, we will issue you credit for the value of the device that we last sold it for. ![]() If we determine the device is defective, we will send you a replacement. What this means exactly is that we are authorizing you to return the device to a specified warehouse where we will examine the device and determine if there is a manufacturing defect that lead to the failure of the device's functions. ![]() A: RMA stands for Return Merchandise Authorization.
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